FAQs

1. What products does Orinar sell?

Orinar specializes in formal women’s clothing designed for elegance, comfort, and modern style. Our collection includes dresses, formal outfits, and fashion essentials for various occasions.

2. Where do you ship?

We currently ship only within the United States.

3. How long does shipping take?

  • Processing Time: 1–3 business days
  • Estimated Delivery Time: 5–8 business days

Shipping times may vary depending on carrier operations and seasonal demand.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

5. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

You may also contact our support team for order updates.

6. What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Returned products must be:

  • Unused
  • Unwashed
  • In original condition with tags attached

We also provide free return shipping within the United States.

7. Do you charge restocking fees?

No. We do not charge any restocking fees for approved returns.

8. Are there any final sale items?

No. We currently do not classify any items as final sale.

9. How long does it take to receive a refund?

Once your return is received and approved, refunds are typically processed within 5–10 business days to the original payment method.

10. Can I cancel or modify my order?

Orders may be canceled or modified within 12 hours of purchase. After processing begins, changes may no longer be possible.

11. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with photos of the issue. Our team will work quickly to resolve the problem.

12. What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.

13. How can I contact customer support?

You can reach our customer support team using the information below:

Store Name: Orinar
Website: Orinar Shop
Email: Contact@orinar.shop
Phone: +1 (740) 575-8415
Address: 403 7th Ave N, Nashville, TN 37243, United States